Issue concerns "$120 in diagnostic fees I was unaware of being assessed at the time I gave my keys to determine the problem. NEVER was this brought to my attention—verbally OR in fine print/writing. (Normally an assessment & Cost estimate is made first, so you can decide on next steps and get three bids.) NOT ONCE.
It is fair to ask AND to expect a business to be upfront about their practices, rather than "After the fact".
Not to mention, their "diagnosis" was bullshit and just plain wrong. Audi in a few weeks announced a car defect that was made right by them. HAD I done what Autoscope recommended, I would've incorrectly been out $3000!
Brought both matters to Steve Fordham's attention (the incorrect diagnosis AND the bullshit fee). Jerk proceeds to argue with me on the phone and says this fee is "Standard procedure" throughout all high-end dealerships in DFW. Again, bullshit. I have my car worked on at Boardwalk Audi, University Park Audi, etc. And NEVER have been assessed any fee. THIS IS A LIE.
So, to recap: Bullshit fee, bullshit diagnosis for $3K, and arrogant help who doesn't like being confronted with their unethical business practices.
Don't be taken in by the shiny waiting room with water, brewed coffee, taking you to Love Field, etc. IT IS A TRAP.
Reported them to the BBB and contested the charge on my credit card with them fighting the whole way.
BEWARE NOT WHAT YOU THINK IT IS. Find a garage you can trust to be upfront, fair and trustworthy. Autoscope is NONE of these things.
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