Since June we have been arguing with Carlisle Tire and Wheel company regarding the failure of their tires on our camper. The tires had well under 2000 miles on them and within 300 miles of each other 2 of the 4 tires exploded causing massive damage to the unit multiple places, the damages are in excess of $5000.00, which is a whole other deal that we are working on.
When the second tire blew, we had the remaining two tires examined and were told that they too would have failed shortly there after. So the decision was made to purchase 4 new tires of like size and load range for safety reasons.
We submitted our claims to Adam Davenport of Carlisle and waited and waited, finally we called to find out, and they said they were waiting for the damaged tires to be returned to them, and they they would only refund to us the amount of 3 tires, we explained to them the 4th tire was laying out spread across the Interstate 40 in New Mexico because of the way it self destructed. They even "somehow" lost our receipts one time.
We then spoke with Rhonda Corley who still only wanted to pay for 3 tires, and I demanded to speak to a manager, of which I was then forwarded to Rick Taylor Product Manager and he agreed to pay for all tires and expenses, and that all he needed was the tires in his hands.
We even got an email after I requested a status report (I thought something might up because we had not gotten anything in the mail or calls).
Here is the status report reply from Yvonne Jackson - Dated September 15.
In response to your request about the status of your claim, a check request for the $737.76 has been submitted, you should receive a check in the said amount within 10 days. You may receive it before hand, please let us know. If you have any additional questions feel free to call or email me.
Again, allow me to give my deepest regards that this may have been somewhat of a delay to you and possibly have cause some inconvience. I sincerely hope that we could be of service to you with all your needs in regards to Carlisle Tires. Have a good day.
Respectfully,
Yvonne
Product Service
At this point we thought, this is finally coming to end. Now yesterday (September 20), I get a phone call from Yvonne stating that the only want to pay for 4 tires, no labor, no taxes, etc... After I got the above email from her and replied that I would let her know when I got the payment.
I drafted and email reply to her phone call that afternoon:
Yvonne;
In reply to your call today where Arlene only wishes to give us $460.00 for the tires, however per your email below we have been told to expect a check for the amount of $737.76. Mr Taylor - please explain to me why your employee Yvonne Jackson would make a commitment as said below, and then call me and tell me different. Because this committment was made to me in writing, I will expect Carlisle to deliver on their promises.
Please advise.
So she replied with this email:
Good Morning. Having spoke with our Product Manager Rick Taylor, please justify the receipt in the amount of $179.76. You can do so through email and I will attach it to your claim information. After doing so we will mail you out a General Release form to sign and have notarize and mailed back to us. Then a check will be issued and mailed.
Respectfully,
Yvonne
Product Services
Yvonne;
The receipt of $179.76 was the when the first Carlisle blew about 20 miles outside of Springer, New Mexico along Interstate 40. Because of the remoteness of the location a service truck had to be deployed to change the tire. They did not stock a like tire only a similar tire in size and load range. We thought it was a freak encounter, but then 300 or so miles later a second Carlisle exploded causing massive damage to the unit.
The then two remaining Carlises were examined by a tire service center, and deemed that they too would have self destructed shortly. It was then decided (for safety reasons) to put 4 exact like tires on the unit which is the receipt for the amount of $558.00, for a total of $736.37.
What is the purpose of the general release? Does this prevent the manufacturer of the unit from coming back on Carlisle for the massive damages caused to our unit? Or would you prefer that I get estimates of the damages, submit them and then move forward?
We would like to resolve this as quickly as possible, as to date we have not submitted any interest charges, and those fees are in excess of $40.00.
Please advise.
Her reply to me is:
Having reviewed the reciept with a justification from you, the amount stated for a tire according what the reciept is reflecting must be $98.19, which now brings the amount to $558.19. I must state again, Carlisle is not responsible nor do we pay for towing, service calls, labor, mounting/balancing or taxes. The General Release represents the agreement between you and Carlisle for the said dollar amount and that you will not return at a later date stating you were not paid or that the amount should be more than what was stated to you. Once you sign this statement and have it notarized, mail it back to us and a check will be issued within 10-14.
Thank you for your time and cooperation. I sincerly hope this has been of some assistance to you. Once again, I do apologize for the inconvience this may have cause you.
Respectfully,
Yvonne, Product Services
It sounds to me like they have some internal management issues that they need to sort out, and being that I got an email from her stating that I would expect a check for full amount, I am holding them to that committment of $736.37
I think that someone has their tail in a jam at Carlisle more making promises they can not keep. But quite honestly that is not my problem. Yvonne Jackson, Rick Taylor, Rhonda Corley, Arlene, and Adam Davenport are are represenatives of Carlisle Tire and Wheel Corporation.
We also refuse to sign a release because should the manufacturer of the unit not want to take care of the damages created by the tires exploding, we will have no recourse on them...
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