Complaint / Review
Town Fair Tire
Bad Service

I took a tire (on the wheel) to Town Fair Tire in Rocky Hill Connecticut to have a nail removed and the leak fixed. I marked the spot with masking tape showing the nail that was causing the leak. When I picked up the tire, I saw the nail was still in the tire, and a repair plug was installed next to the nail. When I showed it to the service reps and the manager, they all said it was not a nail, even though I proved it was with a small magnet. They finally took the tire back and said they pulled out the nail (The one they said did not exist). I had to ask them to check it for leaks, Hopefully if they patched the inside of the tire, it will not leak after pulling the nail. When I installed the tire on my car, there was a sever shimmy because it was out of balance. Again, I took it back, this time with the tire on the car. (Big mistake). After the re-balance, they installed the lug nuts with an air wrench, followed by a torque wrench to make sure they were at least tight enough to stay on. When I got home I had to loosen the lugs with a long "Cracker Bar" in order to set the correct torque spec. I would never had been able to remove the lugs with a normal wrench. The manager was present for this whole fiasco and didn't care what went on in his shop.