First off, Tony is very personable and is a nice guy. I went to him based upon a referral which I trusted so I didn't question him when he only gave me verbal estimates.
He only gave me verbal estimates for parts and usually did not include the labor.
In addition, he sold me a Pioneer GPS/Radio system that he said did voice activation and then I had to return it and pay over $100 more at Amazon to get the upgraded model that does do voice activation. I had to buy the new Pioneer system from Amazon because Tony changed his verbal quote from $300 to upgrade to $500. I paid about $100 more through Amazon.
He also charged me $20 for dash lights plus $89 labor.
Vince, the technician, told me the other technician just forgot to plug in the lights.
He does good work but he needs to give customers written estimates so you know what you are paying for.
0 comments