In my opinion Safe Weight must return in my experience $1150 to pay the extended-bring overcharge ($150, facts below in # 4) and also to substitute my $1,000 king bed which was collapsed in two = damaged. A Better Business Bureau criticism has additionally been submitted.
Listed here are the facts of my criticism:
1. Secure Weight Guaranteed:
"Work wouldn't be brokered out; truck will be a Secure-Weight-held vehicle, employees could be Secure Weight history examined, uniformed and utilized by Secure Weight."
1. What really occurred:
Brokered. NOT Secure Weight history-examined employees. Attempted to employ regional abandoned guy to sell vehicle.
Work brokered out to Kingdom Going DOT #1044554 (picture taken of vehicle)
Employees weren't utilized by Secure Weight. Not uniformed.
While delivery driver came, there have been three unloaders with him. Before you begin to sell, there is a 4th guy who appeared desolate; I requested who’s this person? The driver stated “a man in the road who'll enable sell therefore it may proceed faster”. I stated definitely not – that'll not be included in insurance
* immediately after this event, we named the Secure Weight workplace and requested to get a supervisor. Talked with Supervisor Jason Roberts and informed him how annoyed we were and he explained, “What would you like me to complete about this? ” that was much more frustrating.in the place of appearing amazed this was occurring to us, Roberts was impolite and insulting, named my spouse “boy” and stated it wasn’t his issue.
2. Secure Weight Guaranteed:
50” Television Wood Cage
Fresh hi-finish bed safety
2. What really occurred:
No Television timber cage was utilized, though it was on my agreement
Bed COLLAPSED in two. Smashed bed along centerline. Producer claims fix isn’t feasible, should be changed.
3. Secure Weight Guaranteed:
Revenue man Maxx stated he'd manage the task and make certain anything occurred as promised.
3. What really occurred:
After unloading I approached Maxx and stated I had been upset since: the transfer was brokered, workers not SL history-examined as guaranteed, driver employed a desolate man…. He replied merely, “Contact the office”. I replied “You lied to me”. He replied “I don't lay of course if you contact me again I'll contact law enforcement and document nuisance charges.” (I've screenshots of the)
4. Secure Weight Guaranteed:
Long bring could be determined by period of bring
4. What really occurred:
Shipping driver stated the duration was 400’ ($600 for long hold). Our condo building supervisor had the ground plan, which confirmed just 300’. The driver stated he calculated 400’ which the ground plan was incorrect. After I questioned him, stating that floorplan dimensions are precise, he explained, “Fine, I'll sell your material below about the street.” I questioned him to compromise thinking about the details. He explained no. Therefore, we forked out another $600 for the “full-service” transfer. The overcharged distinction (between 300' and 400') was $150.
5. Secure Weight Guaranteed:
Charged centered on fat
5. What really occurred:
Indeed, charged by fat. But unique estimation was 3500lbs and our cargo was 6600 pounds.
Additional issues:
- Before collection shipping it had been a headache looking to get your hands on anyone to discover if/once the vehicle was turning up. I’d contact work, they explained to contact mail. I’d contact mail, he wouldn’t solution. Named numerous occasions, ultimately get him about the point, he’d inform me to contact the driver. Named the driver, his voicemail is complete. Headache. So much leg-work and tension.
- The collection group didn’t provide resources, we'd to unpack our resource in order for them to utilize
- Upon shipping, I had been compelled to signal a doc BEFORE they unloaded the vehicle that mentioned, “I’ve obtained all my products plus they are in great condition”. After I said, “I’d instead signal this after everything’s unloaded, ” he said, “I won’t start the vehicle before you signal this.”
- No plastic to protect the rugs – really ruined
- Clearly no customer support or follow-up.
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