Complaint / Review
Auto Trail Transporters
Autotrail transporters poor customer service, poor scheduling, too many excuses, & waste of my time

Hi,

I would like to make a huge complaint about Auto Trail Transporters Inc. I recently relocated out of New York and I needed my car shipped.

I had scheduled a pick up with them on 8/13/04. They had told me specifically that my car would be picked up on Monday and delivered by Friday the latest. I had to make a charge of $300.00 for half of the cost.

Its now Wednsday and they are telling me they MIGHT pick it up Friday or Saturday, and they can't even give me a round-about time on when they will arrive. They said they cannot give me a discount and if I wanted a refund I would have to send them a letter and then they would charge me $75.00 for cancelling the contract.

Now I'm in a new state with no vehicle and no other information. I even asked to speak with the supervisor and I'm ALWAYS told he's out of the office. But I was told to call back at 5:00pm to speak with him (they close at 5:00pm) for five minutes before he leaves. One particualr girl there is EXTREMELY rude. Some advice for others needing their car shipped, don't use them at all.
They have horrible customer service and they don't know what they are doing.