When purchasing my brand new car in the dealer - Lee Johnson Kirkland, WA - knew I planned on keeping my vehicle for an extended period of time, so they encouraged me to purchase protection for the paint and finish on the vehicle. Protection that was to help me keep my new car looking new, long after the new car smell was gone.
Mistake! I purchased the highest level of protection available. Fast forward to 2012. The car has about 20,000 miles and the paint is coming off on the hood. Not fading, but coming off. Knowing I have this amazing protection from Cal-Tex, I contact the dealer who informs me I have to work with Cal-Tex to file a claim first.
I contact Cal-Tex who explains to me that prior to doing anything, I have to send them pictures and they will determine whether or not anything can be done. So I go out of my way to get them digital pictures. They call me back and tell me that they do not cover that and I am out of luck.
This car has not been in an accident, nor is there any way the paint could be skinned off the hood from abuse, exactly what do these protective coatings protect? Based on my experience not a bloody thing. Basically it is a complete rip-off where they get the dealer to sell you something that doesn't work.
Ripped off? Yes. Don't buy anything from Cal-Tex they won't stand behind you and they will just push you around when you try to collect on the protection you 'thought' you were buying.
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