In November I went to the Big O tires off of Austin Bluffs Parkways in Colorado Springs, Colorado to have an oil change and rotation of my tires. When I had my work done they told me I needed a fuel system service and power steering service done.
I had returned a few days later and had my service done. They took forever when they were doing it, every time I would look out the window into the garage the guy would just be standing around instead of working on my car. Once they were done, I paid over $200.00 and left.
A few months later my husband decided to change the oil on our car ourselves because he absolutely hates Big O because we had problems with another one before located in California. When he was looking under the car he realized that they forgot two important clips underneath that holds on my front end, then also didn't happen to mention that I had a leak in my steering fluid line. Which would explain why we had noticed it was low a few weeks ago.
When I had called and spoke to the manager, Kyle he did not care. He asked me when I would be able to bring it back in, and basically pay all over again. I told him that I would not be bringing it in anymore. Then he decided to tell me that it was months ago and how was he suppose to know if they even did it. I feel they were completely unjust in their services. They did do these things to my car, they were the last people to have done work on it. Whether they want to admit their wrongdoing or not, I know they did and I will no longer be a Big O customer and neither will be any of my family across the U.S.
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