I brought my car to Star Chrysler for repairs on 2/20 for a brake switch and a heated seat element. It took an unreasonable 2 1/2 weeks for my car to be repaired and on 3/7 when I arrived to pick it up, I found my car appallingly damaged. I found a dent on the passenger door, my leather seat was damaged (font and back), the back of the seat looked as if it was dragged along concrete and the molding and/or sill where the carpet ends on the drivers side was terribly damaged as well.
When I brought these damages to the attention of the service advisor Anthony Garone, his response to my disappointment was "Things happen". I then refused to take my car in this condition and insisted on all damaged parts be replaced. As of today 3/13 my car is still at Star Chrysler. Anthony Garrone then informed me to speak to the service manger the following day and the service manager Steve Alucino was very arrogant, disrespectful and denied any wrong doing. I insisted all parts that were damaged by their technician be replaced he refused to do so.
If I would have been aware that this company had a rating of "F" by the Better Business Bureau as well as many other online complaints regarding the damages they have done, I never would have brought my car there for service.
My Chrysler Crossfire was in pristine condition inside and out when I left it at Star Chrysler (no scratches or dents on the outside and the inside looked brand new. I only have a little over 8,000 miles on my car. The service advisor also noted this on my estimate of repairs and/or claim check which I have in my possession.
I remain in disbelief that they could attempt to return my car in the condition it was. I also tried to contact the owner, John Kovakis and left numerous messages over a weeks time and he never returned my calls.
I am very offended, displeased and saddened that they can get away with doing such horrible things and think its ok. What about my rights? Where is my protection? Aren't there laws in place for a business that destroys your property and refuses to fix it?
My vehicle is very costly to repair since it consists of Mercedes Benz parts. The damages to my car by Star Chrysler amounts to well over $2,000.00 and they should be responsible for it and I should be compensated.
Also please know that I am now frightened to drive my car given that I unaware of what other damage they have done since the technician is obviously incompetent. I have now been without my vehicle for over three weeks, I have lost time from work, I have spent well over $300.00 in car service fees and I will continue to be without my car for a longer period of time since it now has to be repaired somewhere else.
I am pleading that someone can help me in my fight against Star Chrysler and help me find a resolution to this. It would be unfair and unjust for them to be allowed to do such a horrible thing and not be held accountable for it.
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