I arranged a rental vehicle using the agreement that I required a baby carseat. Just before scheduling, I repeatedly mentioned I'd with an infant carseat. Due to their "no-reimbursement, no termination" plan, I informed the broker many times I'd to truly have a child car seat. She stated, "not a problem — whenever weare done with this specific reservation, simply contact Alamo to arrange the vehicle seat." She offered me Alamois telephone number, and continued to express, "We need all our vehicle rental companies to possess toddler chairs and GPS". SHe guaranteed me I really could contact the vehicle rental company and arrange the toddler carseat. After I finished the scheduling, I instantly named Alamo and was informed they I really could NOT put in a child car seat towards the reservation since "the reservation goes to Hotwire". I discussed that I'd to possess one for my 10-month-old grandchild, and Alamo ostensibly stated "difficult". I subsequently named Hotwire back again to stop the reservation, since I'd been LIED to, plus they essentially stated "difficult."
Therefore, to state they LIED and MISREPRESENTED the conditions of the contract could be an exaggeration. The lady who got my reservation flat out preferred, created a fake, misleading, and inaccurate state when she explained that reserving the toddler child car seat could be "not a problem". She repeated many times, "no problem, no problem, no problem." While I requested for Hotwireis corporate headquarters, I was informed "I am prohibited to provide out that info." FRAUD. I'm processing stories with BBB and California Attorney General Office challenging a reimbursement of my $357 carrental.
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