I recently obtained an offer from American Express Membership Benefits and Virgin Atlantic. 30% bonus miles were provided in the event that you move incentive items to some fresh Virgin Atlantic Flying Club Consideration before January 13; the present was designed to a select number of American Express Platinum people. On January 12, I moved 125,000 in great religion, looking to get a whole of around 162,000 kilometers to become utilized towards 2 upper-class seats from Ny to Manchester on Virgin. I never received my reward miles. I named numerous occasions to Virgin Atlantic and American Express. It had been obvious that Virgin had created the present to credit the extra miles, when they decided that I certified for these miles. They determined that since I entered www.virginatlantic, net, and that I didn't sort the next URL: www.virginatlantic.com/amexus, I had been not eligible for the reward miles. It appears tome, the nature or even the intention of the present was therefore narrowly-defined from the easy misunderstanding that should you don't writing "/amexus", Virgin Atlantic might make your decision not to provide me the reward miles.in my experience, the simple writing of the net target was only a custom; it had been not meant to punish customers to make the most of an offer which was designed to them within the first place. Pity on Virgin for not comprehending that the customer is correct. Not to actually sign in their program to determine easily was eligible for the present, the created the responsibility so tedious on customer that should you didn't abide by it towards the notice or even the regulation under Virgin Atlanticis guidelines, you then weren't eligible for kilometers.in my experience, this is actually the toughest type of customer support. Suppose the select team involved seniors or people who don't talk excellent Language — due to the fact we don't execute the actions properly, doesn't imply that the intention of the customer was bogus.
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