I am writing regarding JOAN WARNER and staff from state farm insurance in farmington Hills Michigan i have been a customer for 15 years i have my car insurance and also my house since my car accident in 2010 agent Joan and her staff have treated me like dirt this past week is an example i went to figure out why i am going from paying 279/month to 500/month after already paying the dedicatable which is ridiculous to me she told me how to get it back and thats using my sons student card
My son doesn't live with me and i have proof of this yet Joan Warner and her staff one of whom is a bigger set lady by the name Kathy repeatedly call me a liar and tell me that i am costing their company money at one point she took her computer screen and showed me all the medications they have had to pay and all the doctor bills i am very sick after my car accident i can no longer stand up i wish i never had the car accident because i definitively need a job i am struggling to make ends meat and Joan Warner and Kathy tell me that I am not sick that i am a liar and this has been my agent for many many years
I have payed on time never missed a payment so why paying every month that i do is it so hard for them to not pay for my medical which they did cancel in early December i use to bring her and the staff food from the restaurant i worked at for free i treated her like a friend and since the accident they have done nothing but treat me and my family like 2nd class citizens i had my oldest daughter call and they were very very rude and told her that they think that i am liar my daughter who has been taking care of me when she can has she lives on her own with her husband and child was angry and went to talk to the head of the place
Joan Warner told my daughter it was non of her bussiness how she handles her place and her staff can talk rude to my daughter any way they want my daughter tried to help and ive tried to not go in because i dread it even though i am switching agents thats mistreating thats very wrong i dont want this woman to get away with how she treated me after 15 years with her everytime i go in to ask about how to help make my insurance lower or to provide things they need they roll their eyes make comments and this is her and the agency I contacted the headquarters but yet i feel like they wont do anything if anyone has any advice i will do it because this is very wrong and i wont let others be treated like this..
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