I am a Qatar Gold member who has been extremely loyal to your airline for a few years now. I am currently experiencing a huge problem at guangzhou international airport. I departed south africa with goods to be returned to china. All went well up until landing back home in south africa where my goods has not arrived with me. I am now told that the goods in my boxes are illegal and not allowed on a commercial airline. I would of expected the airline to have told me in guangzhou already that my boxes where being de boarded as
I was sitting in the lounge for many hours waiting for the flight. I checked in 3 boxes and 1 bag where by all the boxes and the bag had the exact same goods inside. On my arrival to south africa only 1 box and the 1 bag came off the conveyor belt. I can’t understand as to why they allowed those baggages and not the others. I am in contact with Tracy lee noah from Qatar Airways Baggase Services, who agrees with me that nothing other than 25 cell phone batteries are illegal in my boxes. I am now left with the dilemma of getting people in china to collect my boxes and having to pay my own courier to south africa.
Ie: goods inside my boxes are
- Surveillance cameras
- Window tint
- Miniature camcorder
- Balast to control lights
And please note I left south africa with these goods
I am deeply disappointed in the outcome of this matter as Qatar airways are leaving me with the problem and the expense to bring back my goods I left with from guangzhou on the same airline. Tuesday coming 22 November will be two weeks and thus the only way to sort out this problem is for me to pay a courier company too get my boxes home.
I am awaiting a reply from somebody to advise on the status of my goods.
I have been calling the airport office who’s hours are 12h00 – 16h00 however there is still no reply!
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