Complaint / Review
Desert Volkswagen
David Durrill Cheating. Dishonest, Greedy, unconscionable

I took my 2004 VW Jetta to Desert Volkswagen for diagnosis.

1st issue: They charged me $150 for the diagnosis. Any other local shop is free, or at most, $59.

2nd issue: They diagnosed that I needed a new alternator. Locally, a new alternator costs ~$150. Their estimate was for $1100... Later amended 13% to $1,240 (plus shop material charges, sales tax, etc. Etc.).

TWELVE HUNDRED DOLLARS??? —for a $150 alternator? I went to PepBoys; bought an identical unit for $164, and installed it myself in 20 minutes; all done. Car works perfectly.

Shame on them for trying to rip me off!!! &by a THOUSAND dollars! God only knows how many other people they rip off similarly, all day, every day. I am ashamed I ever bought the car from them inthe first place. I wrote them a letter, and told them I would never patronize them again. They deigned to reply to it (so far).