I went to this location for an inspection sticker and oil change. I was told that my car would not pass inspection because it needed brake work (which they could provide). I knew this wasn't right, so I declined and asked them to only change the oil. I went to my dealership to ask them to check the brakes, indicating what Kwik Kar Lube & Tune on Jones Road had said. My dealership advised there was nothing wrong with my brakes and immediately issued an inspection sticker. Worrying about the oil change, I asked the dealership to check the oil. They advised that it appeared that Kwik Kar either didn't change my oil, or used old and dirty oil. This could have caused major damage and Kwik Kar charged me for an oil change that never took place. Further research has verified that I am not the only victim. I should have done my homework first. I cannot believe how Kwik Kar Lube & Tune on Jones Road in Houston is taking advantage of people. It's not just bad customer service, it's fraud!
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