In April, I test-drove a 2008 Nissan Pathfinder, at Morrie's Brooklyn Park Subaru/Nissan. The vehicle was attractive and handled very well; the only issue was a rather disgusting 'wet-dog' smell in the vehicle. I was assured by the Salesman, Robert White, this odor would be eliminated by the time I arrived to pick up the vehicle, and that the vehicle would smell like 'brand new'. Hwen I arrived to get the vehicle, there was a strong 'orange' smell in the vehicle. Mr. White told me that was just the final stage of the cleaning process, and that when it wore off in 'a day or two', the car would smell like 'brand new'. Mr. White knew I had been working out of state, and that I had to go back out of state the next day.
My wife called me late the next day and said the 'wet-dog' smell in the car was back, stronger than ever. Morrie's, after my pushing them, twice tried to eliminate this smell. I was told by TWO people at Morrie's the car had that smell because 'the owner's son had used the vehicle to bring his dogs back and forth from his cabin'. Morrie's own employees have called the smell 'disgusting' and 'unbelievable'. Morrie's has admitted the smell cannot be gotten out of this vehicle.
So Morrie's lied to me to get me to buy the vehicle; this would be misrepresentation, at the least. Morrie's has repeatedly offered to find me a replacement vehicle of similar quality, but to this point has only tried to get me to buy a new vehicle (for more money) and at the same time screw me on the 'trade-in' of a vehicle that should not have been sold in the first place. Oh, they did give me a can of the orange spray, and told me to try and get the smell out myself. What a joke.
I thought Morrie's was better than 'just a sleazy car dealer', but in the end, that is all they are. They have had FOUR MONTHS to make this right, but they have done nothing. Carter Doolittle is the General Manager there, and he pretended to care. Really insulting.
They now have a complaint with the MN BBB, and the MN Attorney General's Office, to deal with. I told them all this was coming if they didn't do the right thing - and they chose to bring this upon themselves. What are they going to do - sue me?
0 comments