I ordered a radiator fan for my aging Volvo online from PartsGeek.com and had them ship it directly to my mechanic. One week later, a box arrives with the wrong part.
I email explanation to PartsGeek customer service (there is no phone) and receive an AutoReply with a Service #. There is no response to correct their error. I email again and receive the same: AutoReply with another Service #.
Meanwhile, 3 weeks later, the correct part arrives at my mechanic's garage. Too late, I had to have my mechanic order from the part from his vendor.
Still no response from Customer Service. I check with MasterCard and PartsGeek submitted its charge. I have filed a credit card dispute with MasterCard. What a waste of my time.
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