I'd been a customer of Midway Auto Center for some time... Until they betrayed my trust. The last time I did business with them was when I had new tires installed on my vehicle. I'm not a "car person" and therefore must trust mechanics to do their job well—or at least, adequately. When I got new tires put on, the installer put the hubcaps on incorrectly, covering up the air valves on 2 of my tires and thereby ruining them for any use in putting any air in my tires. Being the trusting soul that I am, I did not inspect them before I drove away and several weeks later, when I discovered one of my tires nearly flat, I tried to "air" it up with FixAFlat so I could drive back to Midway and get it fixed.
I couldn't find the valve... It was hidden behind part of the hubcap. The part in was supposed to stick through wasn't even near it. I was unable to remove the hubcap so I could air up the tire. It was late in the day (6:30), I had to go to work the next day and so had to get it fixed that night. I couldn't afford a tow so I drove to Midway Auto Center on a nearly flat tire, thereby ruining it. Midway was closed. So I went to a competitor and the that mechanic observed and noted that the hubcap was indeed installed incorrectly and he also said that the valve stem was broken so even if I had managed to get the hubcap off, I would have been unsuccessful in airing it up.
After an hour and a half, I paid hard-earned money for yet another tire to be installed the mechanic's time/labor. The next day, I went to Midway to report what had happened and asked to see the manager/owner. I spoke with the mechanic at the front desk, Eddy. I told Eddy about Midway's error and said that I felt I was due some reimbursement or credit on future service. Eddy said "Sam" was at another location. I asked Eddy if he would please have the supervisor or owner call me. He said he would.
The next day, as Eddy had been unable to find the original work order to see which mechanic was responsible, I showed him the original. And I asked AGAIN to speak to the manager or owner. He said he'd relay the message. After several attempts to get a hold of the owner or manager who could look at my case and either reimburse me or give me credit on my next auto service needs, I asked Eddy what the owner's name was. He said his name was "Omar". That puzzled me as Eddy had originally mentioned "Sam." Of course "Sam" or "Omar" (or whoever he calls himself these days) never bothered to call me. So, I'm out almost a hundred bucks.
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