To whom it might worry,
This notice would be to reveal to you my discontent with PUROLATOR. Our buddy recently requested anything thru an internet site for my birthday and had it delivered straight to my home thru Purolator.
Based On The assistant I talked to on July 12th and September 13th, Purolator attempted to provide my bundle on July 4th. I reside in a higher-rise condo where you have to “buzz” the citizen to be able to access the building. Our name is completely apparent about the wall and also the directions on the best way to make use of the program are extremely obvious. The machine is immediately associated with my mobile phone, consequently I understand to get a proven fact that no body attempted to achieve use of the building that evening. No document was left on my mail, within the lobby or on my condo doorway concerning the bundle. Had my sender not educated me straight he was delivering me something special; I'd HAVEN'T recognized something was coming to my location. Actually, when the sender explained concerning the present, I looked up the web site and noticed it had been in the “OTTAWA-DEPOT”. No-where achieved it claim there is a unsuccessful attempt at shipping. I thought the bundle had been prepared and could be coming to my devote the following couple of days.
Following A couple times, viewing the bundle was nevertheless in the WEBSITE, I named to obtain more info. Nowhere in your site does it state where you can pick up the bundle (like where's “Ottawa – Depot”…). This really is whenever your assistant explained concerning the unsuccessful test at shipping on July 4th (no info on this everywhere online) and they have been keeping it to get a week which my bundle was along the way to be delivered back. (Again, no info regarding it was accessible online at that time). How am I designed to UNDERSTAND I've a to become acquired when there isn’t any info quit for me personally? Fed ex and Canada Article usually keep a document slide with the necessary data on my doorway or mail when there's a unsuccessful attempt at shipping. Your assistant explained this wasn't something which PUROLATOR does. Since the bundle has been delivered back, I've no idea what'll occur using the purchase.
I highly recommend you evaluate your guidelines. If what your assistant explained holds true, personally, I won't wait to inform whoever really wants to notice it to make use of every other delivery companies but Purolator. The way you wouldn’t abandon a document slide using the info concerning the unsuccessful test at shipping is beyond me. How these details isn't on your site is simply plain absurd.
In the event you desire to contact me, I’d be much more than pleased to clarify the problem again. Normally, I am hoping I not have to cope with the corporation again.
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