To: Mr. Paul W. Johnson - Creator, Executive. Chairman, Chief Executive. Official
FedEx Corp
942 South Shady Grove Street
Memphis, Tennessee 38120
Date: 01 June
Subject: Bundle shipping issue and BAD customer support upon contact
Following No. Xxxxxx... Xxx
The reason behind this notice towards the boss of FedEX would be to inform you of a bad client relationships experience regarding today’s bundle low-shipping and also the bundle still absent for action.
History:
I'm the boy-in-law of xxxxxxxxxx to whom the bundle was resolved.
Medical products were found in a FedEX cargo to my dad-in law who lives within an apartment complex in Katy, TX. He's 85 and his partner is 86. Both noticed the FedEx driver stroll towards the top door of the condo plus they got up-to answer the doorway. There is no knock-on the door also it got them 15-20 seconds to start the doorway. They found a shipping notice sticky-note about the doorway, the driver was eliminated with no bundle might be identified. The shipping discover (DT xxxx xxxx xxxx - a duplicate is connected for the evaluation) was empty – nothing to point where the package was quit, etc. They appeared within the shrubs and about the deck – no bundle.
Individually, I'd examined the internet following info and mentioned the bundle have been “delivered”. No issues thought on the basis of the site data.
My spouse was at her parents this morning and was informed concerning the FedEx “dash and run” and concerning the lost deal. She was handed the empty shipping notice for further analysis.
Customer Relations:
I named the client support quantity about the shipping notice and talked to some very skilled broker. She confirmed the info about the following site and recorded a criticism concerning the driver’s “dash & run” and concerning the empty shipping notice. Nevertheless we didn't understand where the bundle was. I asked about some type of FedEX apology or additional goodwill gesture (like a FedEX Kinkos gift-card, etc.). She stated that she wasn't approved to provide something. I asked on her boss.
She linked me with Hugo (#1900242) and he began making explanations about aged individuals not reading the knock-on the door and detailing the driver can't hold out as aged folks reach the doorway. It was instantly really insulting and had a partial, stereotypical view of seniors. He'd no solution why the driver didn't show about the shipping spot the real offer area. He did recognize the empty shipping notice was a starting from methods. He recommended the bundle was left using the condo advanced workplace but would need to keep in touch with his driver to confirm. He'd not phone the driver while he'd me about the telephone. We nevertheless didn't understand the place of the bundle – except it had been “delivered”. To whom, where?
I asked him about some type of apology or goodwill gesture. He explained he wouldn't and may not do something. He rebuffed my demand to advance the dialogue to his boss. I told him that I'd be calling FedEX senior administration to tell them concerning the break-in process and his bad customer support perspective.
Wanted Action:
Please provide the bundle.
Ideally you are able to enhance the client knowledge from your own placement of management.
It's apparent in my experience the client isn't extremely important for your area procedures people and second-level of customer care.
Really
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