Usacomplaints.com » Cars & Transport » Complaint / Review: FedEx - Lousy Customer Service. #373801

Complaint / Review
FedEx
Lousy Customer Service

I really hope fedex says this!

I'm incensed! I'd a 1st attempeted shipping on Nov. 5. On that night, after I obtained the doorway label after arriving home from function, I instantly named Fedex to request the bundle be re-sent on Sunday, Nov. 8. Well I had been informed from the repetition on Nov. 5 that I'd possibly still possess a re delivery test on about the following day, Nov. 6, but that they can indicate the bundle for shipping on Saturday Nov. 8. Nicely whilst the repetition explained, Fedex did attept redelivery on Nov. 6; additionally they tried redelivery on Nov. 7, despite my phone for them. I called again on Nov. 7 and described that I named about the fifth, however I still got a doorway label on my doorway designated, "ULTIMATE SHIPPING." The repetition I spoke to on Nov. 7 nevertheless insisted that I'd obtain the bundle on Wednesday Nov. 8, when I required. Well, that didn't occur. Unfortunately, at approximately. 3:20 PM on Wednesday Nov. 8, I named Fedex AGAIN, because it was receiving overdue, but still no shipping. I had been subsequently advised the bundle wasn't out for shipping, because it have been tried delivery THREE TIMES!!! I discussed the point-of my contacting them on Nov. 5 was to request the bundle be re-sent on Sunday to maintain the driver from attempting to provide the bundle after I wouldn't be-at home. The repetition that I spoke to on Sunday advised me the info never blocked down from customer support towards the driver

Therefore, part two of the is I instantly request to talk to a boss, after which I had been used in Fedexis Client Expierience Heart in Cincinnati. I spoke to Tina. Tina was good, and after I described this disaster to her, she was appologetic. I expected her when the bundle might be re-sent for Wednesday Nov. 11, because it is just a vacation, and that I could be in the home. She stated that she'd place it within the program, and he or she approached the final to indicate it for re delivery on Tuesday Nov. 11.

Today it's Wednesday AM around 10:20. I choose to contact fedex to verify that my bundle has gone out for shipping. Child was I met using a shock. I had been educated with a poor repetition in my own final the bundle, "wouldn't be re-sent since the driver currently attempted shipping 3 times." I told the repetition that I named a week ago to possess this shipping planned, Fedex decreased the basketball, therefore understand this man out below to complete his work! Well, she explained, "Fedex motorists are separate companies plus they may WOn't provide once they have attempted distribution.

Therefore, to create a lengthy tale finish... Fedex ostensibly explained, "Yes, we screwed-up, but because of outsourcing, this is actually the greatest customer support we are able to supply. We cannot create the driver return out for your home. The driver has informed us he needed to walk-up 3 routes of steps, the containers are large, his vehicle has become complete and he's not re-providing the bundle, though it was our problem the driver didn't obtain the concept that you simply named."

I suppose I ought to become a completely independent company and so I may inform my company what I'll and certainly will not do! I now officially hate fedex. Big-business within this nation with all of this darn outsourcing has gone out of control. No body is responsible anymore, and these firms are therefore big they donot care what goes on.


Offender: FedEx

Country: USA   State: Maryland

Category: Cars & Transport

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google