I had been a member of Flexcar for years. I've been completely unhappy with the company since it changed to Zipcar. They are way more expensive and I think the customer service is awful now. I rented a car for two hours and was caught in terrible traffic on the freeway on the way back to drop it off. I had no control over this issue. I called and tried to extend the reservation - it was already reserved. I called again and talked to customer service, and told them I would be slightly late. Ended up being 10 minutes late - nobody seemed to be waiting for the car when I returned it. Got my bill and was charged a $50 fee for being 10 minutes late, plus charged for using the car for an extra 10 mins.
I realize people will say that I signed the contract and agreed to those terms. I did. That does NOT make this policy fair or just. I used the company out of necessity. Zipcar made $50, plus another $4 because they charged for an additional 15 minute rental (even though it was not 15 minutes late).
This is just not the same company now that it's not Flexcar anymore. They're a money hungry company now. I do not, under any circumstances, recommend Zipcar. It's spendy as hell and in my opinion, not worth it.
On top of all else my car smelled like some crappy perfume when I picked it up and I ended up driving around with the windows down to clear the smell out.
BAD COMPANY. I have cancelled my membership.
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