I had the front differential fluids changed on my 2004 Escalade based on the recommendation of the Valvoline Instant Oil Change located at 49 North Central Avenue, Elmsford, NY 10523 (914) 347-4440.
After driving 1 week i started noticing a clicking sound. As another week passed it was louder and louder and the whole car would shake as i came to a stop.
I had no idea what it was so i took it to a mechanic. He looked at it and thought it might be a wheel bearing. He changed it but the sound was still there.
He investigated further and determined there was little or almost no Differential fluid. The differential was pretty much destroyed. I called Valvoline and told them the story. The Manager Andrew was very helpful in helping and advising me to put the claim through.
A week later I talked to Andrew Pasquerlli 800-606-5823. He told me that since the Mechanic "touched" the vehicle. Valvoline is not liable. I tried to explain the Sound was there before and after I took it to the mechanic. How would I know it was a differential issue?
Basically Andrew Pasquerelli was a jerk and washed their hands and left me with a car that I can't drive or afford to pay for the damages. $3200 in parts 4-5 hours Labor.
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