I ordered a beautiful arrangement for my best friend's birthday, but was horribly disappointed when it arrived and looked NOTHING like what I ordered. The arrangement was sparse, not in the same color scheme, and largely filled with greenery and babies breath. I kindly called and sent an email just letting them know that I was displeased with the arrangement and would like to talk to someone. After A MONTH of phone calls with a number of employees and emails with no response I finally spoke to someone today. He not only personally offended me by telling me that my issues were not worth his time because my arrangement was not very expensive, but it was my fault because I didn't call the florist that actually delivered the arrangement. I asked him why the first person I spoke with on the day of the delivery wouldn't have told me to call the delivering florist and he insinuated that some people are just stupid. He also rudely insinuated that only someone who really needed someone to talk to would go to this great length to get in touch with them. I really only wanted to let them know that the product was not as described so that other people would not experience this, but after that kind of customer service or lack there of, I will not EVER return as a customer. There are many other companies that I have been very pleased with, and I will go with them in the future.
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