On 11/23/10 my spouse had fresh tires placed on our Toyota Seq. With a local tire shop (Manning, SC) and also the technician recommended obtaining wheel position. I named TOYOTA (SWT) support department a spoken with Mike T. (TREMENDOUS man) requested about wheel-alignment and he explained they might get it done. I met my spouse and children in the dealer (Scott May Toyota) to possess wheel-alignment completed around 4'oclock. Mike T. Met us and took the keys. About 45 minute. Later while we were searching ton our vehicle was raised front and left. We went in again inside waited another 20 minute.in order for them to provide secrets and statement no body arrived around. I strolled outside to test vehicle after which went in to the support workplace to request that which was happening. Mike T. Told me the company supervisor neede to keep in touch with me, the support supervisor informed me the positioning device wasn't operating properly reducing off and on. I told the supervisor that I had been thinking about losing sight of city (Atlanta) for Christmas, then he explained to hold back several mimutes. About 10 -15 minute. Passed as well as the support supervisor is available in with my secrets, statement, and positioning print-out declaring the positioning print-out was what he required in the technology. I then found out later the support technology. Didn't wish to accomplish his job. Because our delay was long he (support supervisor) will simply billed me 50% of the positioning charge. $31.00
On our way house (11/27) only 5 kilometers from relative house we stsrted to listen to a scrapeing ticking sound comimg in the front-right side wheel. We switched around and went back again to her home, we jacked the leading R. Side-up. Our nephew forced backwards and forwards on wheel, all of US noticed the whole wheel shake freely. Being a technician himself he understood that it had been the wheel bearing. I told him we simply had fresh tires placed on and wheel alignment completed and he questioned when the specialist note concerning the wheel. To create it brief we invested several additional times in Stonemountain expecting restoration charging over $700.00, named (SWT) following Mon talk to support supervisor, described the problem, my problem that his technology. Didn't capture this issue, operating around bend, down and up slopes with my loved ones worried the heck from me. Their problem was the price and attempting make every justification to avoid stating his technology screwed-up, he was no aid. Vehicle fixed drove home that Wednesday evening, looked over the positioning print-out and every reading about the preliminary positioning reading coordinated the ultimate positioning reading. After having a technician consider the reading-he says that there's no means these studying must be the same particularly after wearing fresh tires and never being arrange in about couple of years. Personally I think the technology didn't do an aligment or didn't execute necessary examination before positioning while he'd have captured this saving me cash, the shock of driving through the mountainand getting the wheel broke shed anytime unknowningly. Required vehicle in on Wed. Day due to scrapping audio, looking to view John T. But discovered he was dismissed. We've handled this Toyota Dealer more than 8 years and not had any issue or personell prepared to take responsibility.
Remaining voice communication on operator telephone requesting to speak about criticism, I quit house quantity and cell phone number before Christmas. Got no-call, named and talk to operator on 01/04 simply to get same reaction that they can not take responsibility.
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