On Tuesday, December 2 I had an appointment for 10:00am for an oil change and tire rotation. I arrived at 9:45. At 11:30 I realized that my car was still parked outside and hadn't been touched. I inquired at the desk (there was one employee - no name), how longer I would have to wait until my car is ready. The answer 'It will be ready when its ready' When I said I had an appointment for 10:00am and now it was 11:30am, the answer was 'who cares'. I then told the man to give me back my keys because I was leaving. He went and got the plastic bag with the order and my keys in it, threw it at the end of the counter and said 'help yourself buddy '.
I have been a customer at Tire Plus since at least 6 years, back when it still was Olson Firestone. I had never to wait longer than 30 minutes, was always treated very friendly and the service was good. I even have the Tire PLus charge card.
The rudeness and ignorance of this man was untolerable and I will never go back to that place. I hope something can be done.
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