The FedEx office in Staples located on Hollywood Blvd, Florida, was completely incompetent. Thanks to them, I will never use FedEx again! I brought them 2 pre-stickered boxes on Monday for FedEx Ground. The girl looked at them and told me where to leave them.
It was a bit strange that by Thursday they were still not delivered, and Friday I came back to drop off another box. The guy working there asked me if the green box was mine. He said they had tried to call me but the phone was disconnected, and the box could not be shipped because he did not like the way it was packaged and how it looked. On my FedEx there are 4 points of contact: 1. phone, 2. fax, 3. email, 4. address. This Harvard graduate genius could not figure out another way to contact me, so this package sat there for 5 days until I returned.
I cannot imagine what would have happened if I had not returned. Then he criticized how the package was packaged and said this type of cardboard is not recommended for shipping.
I took my packages to UPS exactly as is, and they shipped it immediately without issues for a few pennies less.
No more FedEx. If this is the type of people they hire and train, then they can keep their services.
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