It started in March when I was told I needed front brake pads. From that point on, brakes were squeaking. Brought it back in and I was told I needed back brakes and rotor replaced. Brakes were screeching, squeaking and clunking. Brought it back in on a weekly basis right up until the beginning of August. They could not figure out why my brakes were squeaking, screeching and clunking.
In that time period, I needed a new A/C compressor. They replaced the compressor, accumulator and orifice. The price I paid was for new parts. I found out the parts they were using for my car were refurbished parts. The compressor and brake pads etc had to be replaced. I mentioned to the owner that he should give his customers the choice of refurbished or new. Although I had refurbished I was charged for a new part. After inquiring about the cost I was told they have a mark-up. I understand that but they should not charge a customer a 100% mark-up!
I was back in February with the squeaky. Screeching, clunking brakes to have an oil change. I was charged for the oil change and everything that goes with it. My oil filter was not replaced because according to the mechanic, I didn't need one. (I brought my car to another garage who in fact asked when was the last time I had my filter changed as it was extremely dirty.) Also, my A/C stopped working... Blowing warm air. Fix Car Now hooked it up to the diagnostic machine which read nothing was wrong. The mechanic said it could be a small hole causing a slow leak in the hose. They would get me a price for a new hose which consists of a couple of hoses and call the next day. That was February 22. I called them 2 days later and they said they would call me back. I called back a week later and was put on hold. I called again and now they do not answer.
Since then, I went and got a second opinion. The pads they were using were the cheap one, semi-metallic, instead of ceramic. I am presently having my A/C diagnosed as to whether it really is the hose that needs replacing.
I have known the owner of Fix Car Now for 5 years and as a person he is great. The problem is that he only manages and does not do the work himself. There is one mechanic that works for him that does not believe in perfection but rather he likes to take short cuts. (This was told to me one of the days that my car was being worked on by another mechanic and that mechanic told me.) I brought this to the owners attention but nothing was done about it.
I no longer feel confident with any of their mechanics. Sometimes I feel as though the work was not done nor completed.
The garage advertises "No squeak brakes" but yet I am still squeaking! And my A/C is still blowing out warm air!
Not a very happy ex-customer not to mention all the money I spent to have to turn around and have the work redone even though I have a warranty with some of the parts and guarantee of Fix Car Now's work.
0 comments