I recently called Liberty Mutual to report windshield cracks caused by small rocks while driving on the highway. I wanted to proactively prevent the cracks from spreading and thus leading to a full window shield replacement. Liberty Mutual assigned my claim to Safelite Autoglass in Kingsland, GA. The technician came out to administered the services; however, prior to beginning the task he stated that "it is a possibility the crack may spread while he his performing the work and if it does he is not liable." He also mentioned "usually it's because the windshield is hot that may cause the crack to spread and I don't like the service I can pay my deductible and have Safelite replace my window shield..." However, the technician gave the impression that it is a rarity for the crack to spread while administering treatment. So I agree to the service. Needless to say he did cause 1 of the cracks to spread further and repeated the disclaimer Safelite is not liable and have to pay my deductible in order to get the window shield replaced.
I contacted Liberty Mutual to report the lack of service I received and to ask what other options I had to have the "new" crack repaired. Liberty Mutual said they could not send another company to administer more glue but I could pay my deductible and have Safelite repair my window shield. I expressed my concerns about having the same company repair my window shield when they caused my damage to be worse. Nevertheless, I am stuck with a window shield that has a bigger crack because an agreement between Liberty Mutual and Safelite.
I feel that this is a scam for policyholders to spend more money. There is no way I will give my money to Safelite after they caused a bigger crack on my window shield.
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