The next is just a backup of a contact I delivered to the GM of Ft Myers BMW. I ripped BMW of The United States.
Up to now the dealer recognized they had over-charged $120.00 for that 60000 distance assistance but haven't recognized any wrong-doing concerning the water pump issue.
BMW of NA named and bascially said there's nothing they are able to or wish to accomplish concerning the scenario.
Has someone else had related issues?
The Best Driving Device or Even The Final Ripoff Device?
Hello Mr. Shepherd,
I recently had some support function done at your dealer. On Thursday, February 25th I slipped off my 2000 Z3 to get a 60,000 distance assistance which have been cited in my experience by Cindy, your support consultant, to charge $499.00. Friday morning Cindy called me to see that I required a brand new alternator and that's might charge $959.00. Our original response was surprise when I never heard about an alternator charging so much cash; Cindy stated she'd request the support supervisor to get a decrease. I approved the job to be achieved. Cindy subsequently explained the alternator needed to overnighted from BMW/NA’s factory in Jacksonville, FL and could possibly appear Friday or possibly Wednesday.
Cindy then asked me is she might close-out the 60,000 distance support purchase and that I decided convinced that my charge card on document could be billed anything within the reduced $500.00 variety for that function done.
Used to do not notice from Cindy again until late Thursday morning, March 3rd she named to inform me that my vehicle was prepared. I informed her I'd choose it-up Friday the 4th.
I reached your dealer about the 4th at about 1:30 within the morning and was informed that Cindy wasn't accessible but that I'd to complete was spend the cashier and become on my approach. Once the cashier offered me by having an bill of some $1100.00 I questioned why it had been a lot more compared to estimation and requested to determine the support supervisor. I had been informed the support supervisor wasn't available both. I reluctantly settled the statement. I now recognize I ought to have requested should you were on-site.
I then asked to get a copy of the initial bill for that 60,000 support function that were done the prior week as Cindy never bothered to deliver me a duplicate. After some difficulty obtaining inside your computer program the cashier ultimately created an account for over $600.00. To express I had been surprised may not explain my response.
Why does your dealer market fake calculating after which provide the customer by having an bill that significantly exceeds the cited quantity? Not once but twice.
I'd gotten a contact requesting my feedback about the quality of my encounter using the unique support function preformed and stuffed it out and delivered my comments back seeking to listen to from the consultant from both dealer in addition to from BMW of NA. Up to now I've nothing from your own business but I did so obtain a contact from BMW of NA seeking extra information.
While waiting to know from somebody I chose to generate my Z3, an automobile which had never triggered me-any problem, from Cape Coral, FL back again to my house in MA, a visit of some 1500 miles. I'd possibly set 15 or 20 kilometers about the vehicle since I have had selected it from your own dealer.
Well, I managed to get so far as 20 kilometers from Lakeland, FL after I observed my battery lighting seemed showing that my alternator was no further operating and that I was wearing the battery life. I subsequently observed the heat measure and was surprised to determine it in debt area. I ripped off Interstate 4 and named BMW roadside assistance. I had been educated that for $120.00 my vehicle might be flat bedded to Field’s BMW in Lakeland, FL that will be where I finished sometime late Friday morning. I had been educated the water pump froze and smashed some devices which caused harm to the radiator property and perhaps the lover aswell. Projected price would be some $1900.00 and possibly more when everything was recognized. I obtained a loner rental-car advertisement went to some regional resort to remain the night time. On Wednesday morning I understood I no further had any religion within the efficiency of my Z3 for almost any lengthy excursions and so I made preparations to fly-back to mother and also have the Z3, when it had been completed, moved back again to mother at a price of some $700.00. Our airplane ticket price $165.00.
I'm at the moment seeking a FL lawyer to represent me when I intend to do something against your dealer for badly preformed support function. I'm of the fact that the alternator and fresh devices were incorrectly mounted and altered which triggered the harm. It appears there's some contract to my concept in the support people at Field’s BMW. I'll possess the components examined by a specialist to help my situation.
Mr. Shepherd, I'm a retired worker of BMW of NA and should let you know that I'm embarrassed of the job done and also the difference of the prices cited and billed about the section of your dealer.
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