This is a copy of the email I sent to the General Manager, Steve Johnston:
To Whom It May Concern:
I am in the market for a car so I decided to take a
look at your Website for your Union City location. As
I search on your site under cars under 10K, my
attention was drawn to the 2002 Nissan Maxima SE. It
was in the section for cars under 10K, but instead of
the selling price for the car your site advised that
we contact your Internet sales department. I
immediately called but was prompted to leave a
message, so I did. Shortly afterwards your salesman
"Mono" called me and he asked me what I needed, so I
advised him I wanted to know the selling price for the
2002 Nissan Maxima SE and a 2003 Dodge Stratus because
they are on the website in the under 10K section.
Mono stated he would pull the stock number and call me
back with the prices. Mono called me back and stated
that the Stratus was just sold but you guys still had
the Nissan Maxima and it was selling for $9995. So I
asked again the selling price to make sure and Mono
stated that is the selling price. So I told him I
would be in to buy the car and he said, "OK".
Unfortunately when I got to your car lot and met with
Mono on the Maxima he excused his self and went for
the floor manager, Mark Tramel.
Mark advised us that
the selling price was a misprint and I advised him
that it was no misprint and that selling price is what
was given to me by your sells associate. Mark follow
up with his manager, David Quick, who told him they
will not be able to honor the sell price that was
given to me by your employee. Mark advised that I
follow up with David Parrott. So now I am getting the
run around, your sale person "Mono" gives me the wrong
selling price, and drove almost a hour to get there
and another hour to get back home, without the car
that I was assured was selling for $9995. Please have
someone in your company who is committed to honoring
your companies VISION, which states your are focused
on individual accountability. Also, per your
corporate Website is clearly states: "Because we are a FAMILY-OWNED enterprise, your business is more personally appreciated. Under the wings of our long-term integrity, stability, and OUR STRONG FOCUS on YOUR SATISFACTION, we hope for your continued patronage." it makes me wonder if that statement is false as well. Please contact Shalitia Woods at 678-xxx-xxxx, thanks for your concern in this matter.
At the end of the day one to their customer service
personnal called be back just to offer me a Red
Lobster gift certificate and a apology. Also, they now have a disclaimer on their website for cars is the under 10K section: "Please note: although every effort is made to show correct prices some vehicles may show up incorrectly as under $10,000 if they have not been priced yet. If the price shows up as a blank that does not mean this vehicle is under $10,000. Please call for correct
pricing at 866-511-7600.". Well I called for the price of the vehicle and was mislead by their employee, not the internet.
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