Usacomplaints.com » Cars & Transport » Complaint / Review: Dollar Rent A Car - What was supposed to be a weekend getaway turned into a stressful nightmare. #566208

Complaint / Review
Dollar Rent A Car
What was supposed to be a weekend getaway turned into a stressful nightmare

I reserved a rental vehicle online for my holiday utilizing my money/check card, completely studying the conditions and terms in advance and recognized the store that might be positioned on my card. After I reached Dollar Rentacar in Vegas (from Dallas) I had been informed they couldn't take my money/check card since it had been already tell you them-and refused once earlier that evening, despite the fact that I'd only appeared and hadn't used my card. Following a lengthy delay they ultimately personally place me to their program given that they couldn't take me electronically. After I came to come back the vehicle, promptly, I had been informed that I'd not hired a car from their store plus they couldn't locate me within their program (possibly since I had been personally inserted). After some trouble I had been ultimately provided a to try the leading table. About the slide the incorrect return period have been on paper. They confirmed the full time that it today was, not the full time I came, making me a half-hour overdue on my rental. After I resolved this in the table (fifteen minutes later) I had been informed to not be worried about it which there could be no extra costs. Since I had been personally inserted they might not provide mean electric receipt and needed to personally create a bill. They clearly didn't understand how to do this, when I viewed 4 males walk aimlessly around their "workplace" for fifteen minutes looking for the paperwork to complete this, and sound to one another (clearly in distress), when I skipped check in period for my trip. I ensured they got my card and went the cost to launch my resources, per the conditions and terms I decided to online at reservation. From the period they prepared anything and were prepared to deliver me on my method, it had been too late to create my trip. After I reported concerning the period of time this had simply obtained, which I'd overlooked my trip and asked about once the hang on my resources could be launched given that they are in possession of the vehicle back, to ensure that I really could arrange for the money to consider the following trip back house, the guy was really ethical and stated that often the store is launched at nighttime, but he'd attempt to facilitate the store for me personally to ensure that I really could create my preparations and obtain to function the following day. After I visited buy another solution for my trip out, the resources were still on-hold. The funds were still on-hold the next evening so when I named customer support they told me they couldn't launch the resources. Additionally they nevertheless confirmed my bill however available and also the vehicle lacking been delivered yet. After trying to explain to 3 various affiliates that I no longer was in LasVegas any more, but calling from might work in Dallas which I actually did return the vehicle, cost must have been prepared the night time before which I had been guaranteed that my resources could be launched by night in the newest, or even faster - they ultimately could shut my bill. I had been over-charged for that rental for one more evening due to their errors, skipped a trip and also to top everything of, within the next 4-to 5 business days my resources were NEVERTHELESS on-hold. Our bill has become overdrawn due to the several costs I obtained by these errors. That which was said to be a weekend vacation converted into a demanding problem of monetary problems because of their error of keeping my resources to get a whole of seven days, in the place of 3 as decided to. I'd like my cash back. And my pride.


Offender: Dollar Rent A Car

Country: USA
Site:

Category: Cars & Transport

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