I ordered new struts for my car, they sent me used product w / missing parts. Had to call several times to try to return parts and get money back.
I ordered Struts on their website, when it arrived the shipping box was barley tapped together, It's amazing the contents ever made it. When I opened opened the box to inspect the parts I noticed the containment's were in extremely bad shape, boxes ripped open and smashed. There should have been 4 struts shipped which there were 4 boxes BUT one was completely empty. They sent me an empty box. I immediately called company with my concern and informed them this purchase was absurd and I just wanted to ship back the product and I wanted my money back. The Rep told me that she would send for a RMA number which would arrive via email. I never received the email. I had to call them up and speak with many different people who at times couldn't even find me in their system, stated that I bought product off of eBay etc.
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