I used his company to ship 2 new sofas to from UK to France. They promised a good service using established movers. A week later my sofas arrived in France totally trashed. The fabric and filling on the arms is completely ripped off, the backs are covered in oil and the fabric has got numerous tears and marks. I refused delivery and they are currently sitting in a warehouse stacked on top of each other.
Despite numerous written and telephone contacts nothing has been done to sort this out and no-one is accepting responsibility and they have refused access to their insurers. I have contacted BIFA and the european arm of Trading Standards and a solicitor in order to pursue a civil claim as I cannot afford to lose this money.
It has taken me 3 years to save for these sofas and we are currently sitting on a mattress on the floor. We are devastated and disappointed by the complete lack of responsibility shown by this company and their freight forwarder who damaged the goods.
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