On their web site under "about us" they promote that they will pay a claim directly to the repair facility. Not... Before my car even had any work done Auto Repair Warranty LLC. Had to send an inspector out to verify that I truly did need my transmission fixed.
After this I had to provide Travis in customer service all copies of any maintenance that had been done one my car. They never delt with the repair facility directly never returned any of their calls.in all the car set at the repair facility for a week before the work could be started.
Auto Repair Warranty said that they would provide a rebuilt transmission for much lower price than my repair facility was going to charge (that's ok but I had no idea where this transmission was coming from or where it had been setting) or that they would pay for the lower amount and I would pay the difference.
I took this option because I new that my transmission was being rebuilt and that my repair facility would provide me an additional 50K 3 year warranty on it. Thinking that they would honor my opening sentence above.
They didn't they said that I would have to pay the entire amount up front and that they would send me a check for their amount. Well after many, many excuses from the president of this company on why I haven't received my check I finally received a check from the company 6 weeks later.
Great news you say, well you would think so. I deposited the check on a Friday and by the following Wednesday the check bounced and my bank charged me a fee for the bounced check.
So now I'm still out the amount from Auto Repair Warranty LLC and the fee that I had to pay. At the time of me writing this note the president of the company has assured me that the funds plus the fee would be wired into my checking account today.
I won't hold my breath... If you don't believe me check them out at the Better Business Bureau and you will see why their company has a rating of D. Don't make the same mistake that I did read the report and stay far away, stay very far away.
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