Well... I'll start by saying that I did not initially refinance my vehicle with this company — my loan was sold by HSBC Auto when they stopped servicing automobile loans. I've been tyring to trade the car and I owe so much on the car that trading it without paying a TON of cash is out of the question. And... Once you finance with Santander/Drive, your credit report shows subprime financing and it automatically lowers your credit score.
I've found all of this out by speaking with various car dealers over the past 2 weeks. Thsi is the worse predatory lending company that I have ever known! They won't lower your rate or try in any way to assist you with trying to pay off the loan. It is an absolute automobile ownership nightmare! I can't believe that Congress or some governing body can't stop them from these predatory lending practices and the unbelievably unhelpful customer service practices of this organization.
If nothing else has been learned, I will NEVER EVER use them for anything. I've always financed my cars with HSBC Auto (since they are also my mortgage lender) and had no idea they even dealt with any organizations such as this. This is a HORRIBLE AWFUL finance company and you would be well served to STEER CLEAR of them!
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