I became a customer of smart move auto in june. I made all my payments at the store location in Decatur every two weeks as i agreed in the contract.in the month of March I went to the location to make a payment and they were closed. I went back to the Snellville, GA location where I purchased the car and they were also closed. I called every number to various locations all over the USA and all the numbers were disconnected. I looked over my contract to find my finance company to contact them to make a payment and there is no finance company on the contract. I didn't know what to do but wait to be contacted by someone. Two months passed and they sent me a letter in May stating that I owe 674.80 I do agree I owe that amount but I don't think that I should have to pay it all at once because smart move closed there doors with no fore warning and I wanted to stay on my payment schedule and due to there closing I was unable. I think payment arrangements need to be made and I don't want to be charged any late fees. I called the number on the letter I recieved 05/04 and the representative stated I had to talk to another person but they would have to return my call. The representative returned my call and stated that I have to pay the full amount and late fees and it was my fault that I dealt with Smart Move Auto. They didn't want to work out a payment arrangement with me and the representative became rude when I told him I didn't have all that at once and I shouldn't be the blame when no one from smart move told me where to forward the payments they abandoned me and two months later I recieve a letter. I researched Synergy Acceptance on the internet and they are not legit there company advertising a number on thier website that rings with no answer 770-720-7750. I called Synergy back and got another rep Adam he stated he couldn't give his last name to me. I asked why the number on the website just ring with no answer. He ignored my question and stated that he recieved my payment in Feb 09. I stated that i'm willing to pay but I want to be put back on my same arrangement because no one from smart auto told me anything they just left with no notice. He stated he would call me back and i'm waiting. I asked if he had my title he claims Synergy has it and I stated I want to pay but I want a break down of my charges and I don't want any late or additional fees. He stated he would call me back. Im waiting.
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