Usacomplaints.com » Cars & Transport » Complaint / Review: Hertz Car Rental - Extremely poor service. #446955

Complaint / Review
Hertz Car Rental
Extremely poor service

My partner and that I hired an automobile on 04-03-09 to have a brief visit to visit his cousin in Wagner, Oklahoma. The supervisor that performed the revenue deal was called Tim. After buying additional insurance along with other features, the cited cost of $162 plumeted to $387 plus change. As the cost isn't our immediate criticism, the very fact the Tim advised us in those days which should any issues occur, "flat-tire or something, " we're able to contact the ROADSIDE HELP plus they could be there for all of US. IT WAS A LARGE LAUGH.instantly upon coming in Oklahoma on 04-04-09, we obtained a caution sign the tire (s) weren't correctly inflated. Later, that same night, we obtained another caution the gas required changing. On 04-05-09, we named the ROADSIDE HELP and talked with "Mike." Mike examined the computer and recommended us the vehicle must have had the gas transformed before it had been hired out. He further recommended us that on Friday 04-06-09, we'd be informed from the closest Hertz Rental, that was in Tulsa, okay, 45 kilometers away, at 9:00 A.M. Along with a new-vehicle could be delivered to us. On 04-06-09, we were informed by "Ann1634." Ann recommended the Hertz in Tulsa weren't provide us another vehicle which we were okay to generate that automobile. I advised "Ann" that "Mike" had recommended the automobile must have been maintained which I had been uncomfortable using the automobile having to be maintained which we'd to generate back again to St. Louis. "Ann" mentioned she'd contact again and allow the Hertz in Tulsa understand my emotions. "Ann" named again and we got exactly the same response as previously mentioned before. After speaking with many individuals within the ROADSIDE HELP about that issue within the span of two times, we still got only hurt thoughts without any benefits. We were actually advised to consider the automobile to some specified location and also have the oil changed. I came across this-not to become appropriate since when I told them, our reason behind hiring an automobile within the first-place was since we didn't wish to have our very own automobile maintained. We'd have now been better-off investing the cash on our automobile within the first-place, after going right through this experience. We actually experimented with contact the supervisor, "Tim" who hired the automobile to us and such as the coward he was, we kept receiving communications he was in a gathering or having a client, etc. We quit Oklahoma on Thursday, 04-08-09 using the oil-life below "0" and fortunately enough we managed to get home properly despite the reduced tire pressure. We delivered the automobile to Hertz on 04-09-09, where we were fulfilled by "Tim" and requested, "How Hertz might make things right?" The harm was completed, we declined his $50 down to get a potential rental and recommended "Tim" that on no account do we plan to actually make use of the providers of HERTZ CAR RENTAL" again in existence.


Offender: Hertz Car Rental

Country: USA   State: Missouri   City: ST LOUIS

Category: Cars & Transport

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