My 81 year old mother went to Germain Toyota to drop off my car for routine maintenance. She was told it needed a whole new A/C system but that it was covered under the extended warranty that was purchased on the car. When she went back to pick up my car the service person led her to believe the car had been recalled or was otherwise unsuitable for me & since she had purchased it for me, she should talk to the finance manager. After being swept off her feet & into a brand new 2009 Toyota Camry she was convinced & manipulated into believing that she could bring the new car to me to look at, if I didn't like it or she changed her mind she could bring it back. But the papers she was talked into signing were a 3 year lease. We both decided even though the car was wonderful it was much to expensive for us.
When she tried to return the car within 12 hrs of taking it she was told they would not take it back & that my 2006 Corolla was no longer available. My mother & I were very concerned because we didn't think we could afford to keep the car so I called the General Manager only to be told "a sale is a sale" and then she hung up on me. My mother has had to go back to work & I have had to take a 2nd job working 14 hrs a day 7 days a week so we can make the payments.
My mother has been verbally abused & humiliated by the sales people at this location. Don't let anyone you care about go to any germain location or they'll be treated the same!!
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