I agree to purchased a warranty over the phone from (Sean Dietsch) of Warranty division, Lic on 1/28/09 on a 2002 Dodge Caravan for $1,750.00. A down payment of $195.00 was immediately withdrawn from my bank account. With the first payment of $86.39 due 2/10/09.
On 2/4/09 I called Sean and informed him that I wanted to cancel the contract, and I was told By Sean & Steve Dubiski his supervisor, that I should wait until I had received the written agreement and read it before canceling and if I still want to cancel to follow the instructions that were written in the contact for cancellation of the agreement. On 2/7/09 I received the written agreement, and it stated that I had a right to cancel at any time by written notice to the Administrator, Seller or Warranty Finance.
I sent written notice to Steve, at Warranty Division, Lic, 2102 Pacific Ave. Bloomington, Ill. 61701 that I wanted to cancel the contract, and that I wanted my down payment of $195.00 returned. On 2/9/09 I called and talk to Steve and told him I still wanted to cancel the agreement and that I had sent a written notice stating this to him at the address provided. He advised me that I would receive written confirmation of the cancellation, and refund in the mail.
On 2/18/09 I check my bank account and notice that on 2/11/09 that Warranty Division had withdrawn $86.39 from my account. I called Sean immediately and was told by him very rudely. That my contract had been canceled, my down payment was non refundable, and I should receive $86.39 by 2/25/09. And that was the end of our business. I could not find anywhere in our agree where the down payment was non refundable.
Smith
Conroe, Texas
U.S.A.
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