To whom it might worry: This mail is definitely an try to inform somebody at Fred Loya Insurance of how your visitors were handled by your workers at-one of one's locations. Something must be achieved about that scenario instantly. I've never in my own 40 years on the planet experienced the clear presence of such bad customer support. Being an American, I thought ashamed from the therapy our other clients had obtained by among your employees. The area is from Ave. E and West Parker St.in Plano Tx. We had earlier that evening named the amount supplied about the responsibility card the other client had within their ownership. We talked to some woman called "Chocolate" who had been really enjoyable within the telephone. Told her the other clients (Mr.&Mrs. S) are buying another automobile contributing to the plan and require full-coverage insurance. I offered her the VIN, year, create, type of their newest automobile. She'd explained that she required was to talk to the clients and also have the automobile delivered to an area to ensure that somebody may take pictures of the van. After talking to the clients she offered them a reference range. She subsequently stated that any area might get it done, and Fred Loya was available till 6pm (main moment). We get to the mentioned previously area at 6:04pm and were informed by 2 female workers inside thru a locked doorway they were shut. We informed them we talked with Chocolate earlier and all somebody had a need to do at this time was to appear up guide quantity and get pictures. We were again informed thru a locked closed doorway they were shut. For that next 25 units we received the justification of the computers are down for that evening and there is no method to have them back-up. It'dnot count for that times company. All this being stated thru a closed closed-door! Lastly after Mrs. S could not notice anything the worker was saying. She did start the doorway and endured in-front closing it behind her. Given, I can't speak Spanish. But I did so obtain the impact by body gestures, actions and tone your worker talked right down to the Ss'. I kept reading the truth that they might not do something today also it was out-of her fingers. This is a proven fact that I've not informed however. Another female client was inside performing her paperwork in the table before the doorway! When the computers were along for that evening why was she inside conducting business? Whether the computers were really along or not reaches this time unnecessary. The truth is that people weren't 10-15 minutes late, we were 4 minutes late! The stoplight before where you are helped create us that 4 units late. Something must be achieved about that scenario instantly. I've never in my own 40 years on the planet experienced the clear presence of such bad customer support. I being an American thought ashamed from the therapy our other clients acquired. They're just Americanized people, immigrants from South America and also to have somebody who is half what their age is speak right down to them is degrading and insulting. The other clients don't realize that I'm writing for you about that scenario. I cope with the general public aswell. I offer vehicles for your biggest automotive supplier within the U.S. Plus they are #138 about the Fortune 500 (their ticker symbol IS DEFINITELY AN). Easily did what your workers did to 1 of my clients, I'd be strung out to dry. I is likely to be distributing copies of the mail to others within the automotive in addition to the insurance company areas. I'll also deliver a duplicate towards the TDI aswell. Anything must be achieved about that issue instantly.
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