Summary: lied to make the sale, poor custumer support, I think short life for this car dealer with such methods. High pressure sales.
On December 26th I visited Mike-Shaw Subaru's lot and I was greeted and assisted by two Mike Shaw employees that promised to price this car as COSTCO car purchase program.
I liked the 2009 Subaru Outback 2.5XT limited that I test drove but mistakenly trusted Mike Shaw-Subaru for a respectable car dealer as we negotiated sales price and terms for this new car. One shady thing the salesmen requested that we signed a paper to show our interest into the car when he submitted a price to his boss I should had left.
We basicaally purchased the car on a plain paper.
Was my understanding that your car dealership is listed with the Better Business Burrow and as such I trusted your car dealership to be fair priced on new cars, maintenance service, and establish a good customer dealer relation especially during this hard economic time period.
As I mention before my wife and I liked the 2009 Outback 2.5 XT limited with an MSRP of $34,811, and we settled on $32,950 purchase price, but I was deceived into believing that it was a fair price, and that the salesman would honor the COSTCO car purchase program price as he promised prior of the test drive. You see, when my daughter checked the price for this car at a different dealership one week later the price was $29,219 (she is also interested in the car). The dealer admitted that I overpaied but did not do anything to correct it not even offer a non cash refund.
DO NOT GO TO THIS DEALERSHIP if you do not want be lied and overcharged They also offer an extended warranty for $ regular price at other dealer is $1,200.
I did find that this pactice of promising COSTCO or SAMS discount and not applying are comon with this dealer.
I can not speak for service quality but if you are lied from the start can you trust the service? Is up to you.
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