Usacomplaints.com » Cars & Transport » Complaint / Review: Gex International - Gex international, sold bad/wrong items, no directions, no customer support. #4167

Complaint / Review
Gex International
Gex international, sold bad/wrong items, no directions, no customer support

I purchased a VW engine kit from Gex international, www.gex.com, The kit arrived with no instructions. After assembling the motor with the Gex engine kit, and after only 500 miles, the Cam shaft gear was worn out and filled my oil with aluminum particles. I dissambled the engine to find this problem, all other components were in good condition.

I contacted Gex and they informed me that the cam may not have been the correct one for that particular motor and that I should have know this before assembling the motor. They informed me that I would have to buy another cam shaft and pay shipping on it.

At the time of the original engine kit order, I gave Gex all the info that they requested for the kit, no mention was ever made of camshaft gear sizes differences. Now I have an added expense of purchasing a cam shaft and all the nessasary pieces to reassemble the motor.

I can only recommend NOT to do business with Gex international. My experience with them has been bad, and I feel they did not hold up there end of the deal.

John
Buchanan Dam, Texas


Offender: Gex International

Country: USA   State: Nationwide

Category: Cars & Transport

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