You will never get a refund from this company unless you take them to court. (or your CC company does). They will drag their feet, make promises, and do anything to appease you and get you off the phone with them.
I would go so far to say they want customers to dispute charges with their credit card companies. Somehow they are able to avoid refunding the credit card companies as well. It's all bliss to me and the worst customer service experience I've ever had. Maybe if we can get enough people, we can do a class action law suit.
I suggest escalating to upper mgmt (Beyond Richard and Mike)
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