Usacomplaints.com » Cars & Transport » Complaint / Review: Gurley Leep Motorworks - Horrible service!. #393074

Complaint / Review
Gurley Leep Motorworks
Horrible service!

It had been approaching the full time to show my rented VW Jetta. (that we totally loved!) Gurley Leep had approached me and recommended that I are available in and perhaps be a part of the indication and push occasion which was happening using the VWs. I investigated the Tiguan and determined I'd prefer to follow that vehicle since I have had this type of great encounter using the Jetta, and that I also required a larger car. I went in (2 weeks before my rent was up) to keep in touch with somebody about renting a VW Tiguan. I told Chris Evans what I was searching for, that was: Dark exterior, sunroof and perhaps all-wheel drive. I also told him that I've a budget that I have to stay glued to. He told me that obtaining all-wheel travel about the Tiguan might create my funds skyrocket. And so I believed to get rid of the fourwheeldrive choice.

Throughout The next several hours, he kept walking from me, over the building and speaking with others in another space. (I used the majority of my visit at Gurley Leep resting on my own without any clarification of what individuals were performing) He returned numerous occasions examining to determine easily might make a, or easily might make larger monthly obligations. He then began referring to choices and what I required, WITHOUT mentioning that the sunroof could be too costly for me personally. Actually, he never stated that I'd not be obtaining a sunroof. We ultimately decided on a cost with me placing cash along and spending a greater cost than I'd allocated for. But I thought it had been worthwhile since I'm obtaining the choices that I required.

Therefore, 4 hrs later, (again with the majority of it resting on my own-questioning what's getting so long) they inform me they have to consider my Jetta that evening and provide me a loaner car until my new Tiguan comes. Additionally they had me indication for my fresh Tiguan, before I actually noticed the automobile. While my fresh Tiguan came just a couple times before Holiday, I got my buddy in-law with me to choose it-up. The automobile is extremely good-but there's no sunroof. He got us to some table where someone else informed us that I really could not obtain a car having a sunroof until I needed to pay for extra for this. I had been so disappointed and awe-struck that I needed to your investment entire point-given that they didn't provide me that which was decided on. They'd not I would like to have my Jetta back, plus they wouldn't allow me to from the fresh rent using the Tiguan. Essentially I'm caught with an automobile that used to do not need to start with. They explained I really could proceed and purchase another vehicle, but I'd subsequently have TWO car payments. They'd not allow me to out-of a rent THEY screwed-up!

It's a sensation to possess somebody ostensibly appear you within the encounter and never care simply because they curently have your signature. I quit the dealer in tears. I'd two options: I really could possibly wander house, or consider the automobile they gave me. I'd no option but to travel home. It had been said to be an excellent evening, however it wound up being truly a terrible one. I'll never again conduct business with Gurley Leep or suggest them to anybody.


Offender: Gurley Leep Motorworks

Country: USA   State: Indiana   City: Mishawaka

Category: Cars & Transport

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