October 24 the Owner of Custom Auto Trim aka Automega.com aka CustomAutoTrim.com, Mike Briglia, placed an order on our Hand & Power Tool website, www.toolleader.com. He ordered 42 pcs of Model #3357 Anvil Pruning Shears at $2.99 each for use in his Auto Upholstery business.
We contacted him immediately to let him know that we only had 10 pcs left of this style (a discontinued item) but we had plenty of another style and asked if we could ship this newer style for the 32 pcs of his 42 pc order. He explained that he couldn't use the other style and that he used cheap garden pruning shears for cutting car vinyl in his business.
The first part of November we shipped what we had in stock of this older model pruning shear and submitted to accounting a refund for 32 pcs of his order. The total for his order as shipped was for $40.89.
Mike waited until the order was delivered at his business to tell us NOT to ship his order short. He said that 10 pcs were of no use to him and he didn't want his order shipped short. Ummm, nice time to tell us (he already had the order). We had 3 email exchanges before shipping his order explaining the new model of garden shears and the shortage but Mike NEVER mentioned to cancel the order or not short ship. Not until we spent $11 in postage and he receives the 10 pcs does he mention this.
Our customer service explained that we didn't know his requirement and to return the order for a full refund. Mike refused because he didn't want to spend $10 to return the shipment. We offered him a full refund, figuring he would be out $10 in shipping and so would we because HE never said to cancel or don't ship short! Mike threw a fit and send a hot email about how we didn't communicate with him (I guess he forgot the 3 emails we sent and he answered before shipping his order).
A couple days after the order was received by Mike we got a PayPal dispute (Mike paid PayPal) for the entire amount even though Mike has 25% of the order. This was Mike's first attempt to defraud us. PayPal agreed with us that Mike needed to return whatever he didn't want for a full refund. Mike refused.
Last week we received another notice from PayPal that Mike filed a Credit Card chargeback on PayPal for this order and again for the full amount while keeping 25% of the order. PayPal informed us today, 12/02 that they couldn't defend against his chargeback and they withdrew the full amount of Mike's original purchase PLUS $10 for the chargeback fee. So now we've lost our 10 shears, orignal shipping plus $10 chargeback fee ($50.89) because Mike has defrauded us. Mike was successful in his 2nd attempt to defraud us, he's a scammer.
The troubling part of this is he's also business owner. A business owner selling on the INTERNET CAR PARTS FOR $1000s OF DOLLARS yet he thinks it's ok to scam a small tool business out of $40 worth of garden pruning shears. Mike still has those items, hasn't made any attempt to return them and now hasn't paid for them. If that isn't Online Fraud, I don't know what is.
Before doing any business with his companies, Automega.com, Customautotrim.com or Custom Auto Trim in San Diego, CA I would ask him why he had to defraud a small tool business in Indiana out of $40 worth of pruning shears. I wouldn't trust do any business to Mike Briglia or on any of his websites as he obviously has a problem discerning what is ethical and the proper course of business. He presents himself all over the Internet as a Big Business yet he can't spend $10 in postage to return an online purchase he no longer wants. Be careful doing business with a business owner like Mike Briglia.
Best regards
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