I was also charged the shipping charge for the Acai sample which I never received. Then I was charged $29.95 for the Fit Factory. I called the number on their website at 7:00pm EST and spoke to Eileen in New York City. She gave me a hard time but finally agreed to put the money back in my account. I will contact my bank in the morning and continue to watch until my account gets credited. The number that I called for the Fit Factory was 866-407-1022
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