I created a reservation online with this specific organization through carrentalexpress.com. After I came I called work as given within the reservation mail. I waited over one hour within the warm sunlight in the Fort Lauderdale airport contacting twice during this time period simply to be informed " simply delay somebody is likely to be there quickly". Lastly the push comes so that as we were getting into the truck whenever a officer pops up and begins requesting the truck driver for several files. Then he informs the driver before us this organization might not gather customer in the airport and also the driver was obtaining a courtroom notice for attempting to achieve this. Law enforcement office subsequently informed us that US Car Rental and Rental wasn't certified to gather clients in the airport and we'd need to have a cab for their practices if we made a decision to hire together. Following this there is no means we were likely to hire with one of these individuals. We did attempt to stop with US Car Rental nevertheless when we named their regional quantity and informed the woman who responded she stated we'd have to purchase a-one times rental since we were deleting too late. Her Language was inadequate so when we attempted to obtain her title to get a follow up discussion she simply stated its "woman" and hungup on-US. We attempted to call-back twice following this and equally period the amount was active.
We hired in the airport and did spend a bit more. Your vehicle was clear, fresh and also the support was really fast and pleasant. No shocks, and so I imagine the old adage "you receive that which you purchase" holds true.
Fourteen days after we got house we were analyzing our American Express declaration and found a fee for nearly $267 from US Car Rental and Rental. I attempted to contact them to consult with a and was informed that there's no supervisor and also the operator was the only real individual who may help me. I expected for that operator and was subsequently informed he NEVER makes work but I really could keep a note. I did so that and waited over per week but he never named. I gave him my cel quantity which shows all calls, obtained, overlooked and it has an answering machine. Nothing. I called again and was informed he wasn't in plus they might have a concept. At this time I've a continuing with American Express. I currently believe I'm the target of the FRAUD!!
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