I took my daugher's Toyota Corolla in to Just Brakes in Palm Harbor on a Saturday because the brakes were making a squeaking noise. She is a college student, classes start in a couple days, so we had to have them looked at quickly. I was told they would just take off the tires and inspect the brakes and let me know if there was a problem.
We sat in the waiting room, and after about 20 minutes, I walked outside and looked into the garage. Kenny, one of the managers asked if that was my car. I said yes, and he said let me show you what's wrong with it. I went into the garage with him, and they everything on all 4 wheels taken apart and all 4 brake assemblies on the floor. He had already ordered the parts from Advance Auto, next door. He said I needed $503.73 worth of parts and repairs. I told him to just put it all back together, I would take it back to the guy who installed them only a year before, Mike at Supreme Auto in Safety Harbor. They put it back together, one of the managers drove it to make sure it was put together properly. My daughter drove it home.
When I got home she told me it was now making a "different" noise. I drove it and it was making a big clunking sound now. I decided to wait and take it back to Mike. He took all 4 wheels off and checked them. The brake caliper on the front passenger side was loose. He tightened it up and inspected the rest of them and told me they were perfectly fine and good for at least another 10,000 miles. Imagine my daughter driving back and forth to school with brakes that were not put together properly! It is really sad that these people are putting consumers at risk with their rip-off techniques. My son had taken his truck in there on a Sunday 6 months ago and was charged $574.00 for brake work. I am certain that he was ripped off then as well.
I would advise anyone with a brake problem to NEVER take their car to Just Brakes. I would also advise anyone that has had a problem there to notify your State Attorney's office.
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