Complaint / Review
Alta Mere Window Tinting And Auto Alarm
Alta Mere is refusing to reimburse after incorrectly installing a clear bra on my ca

I brought my vehicle to Alta Mere to have a Clear Bra; paint protection, put on my car. I spoke with Mike Morrell and set up an appointment to have the clear bra put on as well as my windows tinted. When I brought the vehicle in I spoke with Lewis South; the clear bra installer, and he stated he would need all day to do the job. I showed him the kit I brought to be put on and all the areas it would cover.

I was unable to pick up the car that evening so my wife went to pick up my keys and pay for the services. I picked up the car after Alta Mere closed and took the vehicle home. After inspecting the car in my garage I noticed a large section on the front bumper where the clear bra was not attached to the car, there are sections where the corners do not match up, the hood sections is short of the end of the hood by a few centimeters, and there are black finger prints on the under side of the clear bra.

My wife took the vehicle back the next morning and spoke with Mike Morrell, who stated the installation was bad and the clear bra did look "like shit". After a few conversations back and forth with Mike Morrell I asked to speak with the owner, Charles Elliot.

After approx 2 weeks of phone calls, Charles is only willing to refund my installation charges and not the price of the clear bra I provided. According to Alta Mere they do not provide a kit for my vehicle. Charles later told me they do not "warranty" products brought in from outside, but it is not an issue with my product.

The issue is the horrible and incorrect installation of my product. I was never told either time I was in Alta Mere that if they messed up my product I would be responsible for it. If that had been the case I would not have had them do the installation.

I've asked Charles Elliot to refund my installation charges as well as $500.00; which Charles stated is the wholesale price he can get the kit for. He stated he is only willing to refund my installation charge, but nothing for the clear bra. He went on to say they would like the opportunity to redo the clear bra if I would buy another one; for 500 dollars of course.